Eligible for Replacement

We’ll replace any contact that meets one or more of the following conditions:

📧 Invalid Business Email

The business email address hard bounces or is confirmed to be undeliverable.

Soft bounces caused by temporary server issues, full inboxes, or recipient mail server restrictions are not eligible.

💼 Incorrect Employment Information

The contact no longer works for the listed company or does not hold the agreed job title at the time of delivery.

🔗 Incorrect LinkedIn Profile

The LinkedIn profile belongs to a different person, is unrelated to the contact, or does not match the requested prospect.

🎯 Outside the Agreed Target Criteria

The delivered contact does not match the targeting criteria agreed before delivery, including:

• Industry
• Company Size
• Country or Region
• Job Title
• Seniority Level
• Custom targeting requirements

📋 Missing Required Information

If a purchased contact is missing required fields included in your package (such as business email, LinkedIn URL, company name, or job title), we’ll update the record or provide a replacement.

Not Eligible for Replacement

Our replacement policy does not apply when:

• The prospect doesn’t respond to your outreach.
• The prospect isn’t interested in your product or service.
• Your email lands in spam due to sender reputation or email configuration.
• Your outreach campaign performs poorly.
• Company or employee information changes after delivery.
• Temporary email server issues or soft bounces occur.
• A contact leaves the company after your data has been delivered.

How to Request a Replacement

Please email karthik@verifiedpipelines.com with:

• Your Order Number
• The contact(s) requiring replacement
• A brief explanation of the issue
• A bounce screenshot (for invalid email requests)

Review & Delivery

Replacement requests are typically reviewed within 1–3 business days.

Approved replacements will be manually verified and delivered at no additional cost.

Replacement Request Window

Replacement requests must be submitted within 30 days of data delivery.

Requests received after this period may not be eligible because business information changes frequently.

Fair Use Policy

Our replacement policy is intended to ensure the quality of the data we deliver. Verified Pipelines reserves the right to review or decline requests that appear excessive, repetitive, or unrelated to data accuracy.

We’re committed to quality over quantity. If we make a mistake, we’ll make it right by replacing inaccurate contacts promptly and at no additional cost.

Refunds

Because every order is manually researched, verified, and customized to your requirements, Verified Pipelines does not offer refunds for completed or delivered orders.

If any delivered contact does not meet the agreed criteria, we’ll gladly provide a replacement in accordance with our Replacement Policy.

Need help with a replacement request?
Contact our support team and we’ll be happy to assist you.